In an earlier post I wrote about how WordPress.com almost needs a dictionary due to all the jargon that is used. However, recently I found a flaw is that idea. A dictionary only works if the person knows the word but doesn’t know what is means. However, what if someone doesn’t even know the word. For example, let say someone wants to share their posts on Twitter. There is a great support doc for that feature however the feature is called publicize and if they search for publicize they will find out about the feature right away. But what if they don’t know what to search for, how easy will it be to find it? Or what about the boxes (widgets) in the righthand side of your blog (sidebar), if the user doesn’t know that they are called widgets and sidebars they may not be able to find out how to change/work with those features very easily.
What I think would be really cool would be have have an interactive WordPress.com support page that looks like a regular WordPress.com blog where the users would be able to see what the different elements are called and then be able to click on the elements and be taken to a support doc that explains how to use that feature. Here is a really crappy mockup.

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